Ever wonder why some retail chain organizations continue to flourish in spite of external conditions? Today's successful concepts are placing an ever important focus on their key competencies -- employee recruiting & training, customer service and product innovation. But, all of these survival tactics can be in vain, if not continually monitored. Enter, Mystery Shopping, not only proven to be the most effective, but also the most cost efficient means of monitoring the Customer Service Experience.
- Don Bode
CEO / Founder of CRG Mystery Shoppers
America's premier mystery shopping service.™
Once in place, the CRG Mystery Shopping team goes to work monitoring your...
People
Are your
employees promoting your concept?
Products
Are
your products being presented according to your standards?
Are
your products supporting your
advertising efforts?
Do your quality
standards vary from
location to location?
Procedures
Here are just a few comments from our business partners...
"...since we began using CRG's undercover shoppers, our organization went from
below the national average for our concept to beating them all!"
- L. Sargent, Multi-unit Taco Bell franchise
"While we had used other mystery shopper companies before we enlisted the
services of the CRG organization, we have now come to rely on their exemplary
support."
- B. Sullivan, Malibu Entertainment Worldwide
"I can, without reservation, recommend the services of Don Bode and the
Consumer Research Group to any retail chain operation in search of a reliable secret
shopper service that will not only support their survival, but their success in tomorrow's
market."
-
Bob Kouba,
Vice President of Airport Concessions Operations
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